Call Center CRM
Inbound & Outbound Call Tracking. Interactions. Lead Management. Appointment Booking.
Get StartedMade for Hospital Call Centers
Inbound & Outbound Call Tracking. Interactions. Lead Management. Appointment Booking.
Get Started
" Sweet experience for your leads and patients by instant solution and easier coordination with other clinical teams "
" Very modern & elegant UI, Process & Workflow to match the current hospital market trends. Very simple to use "
" Seamless handshake between teams by events and tickets, this eliminates 100+ excels, phone calls & emails "
Capture All Digital Lead to One Platfrom like Facebook, Website, Call Centre
Lead Integration and Workflow Automation from Various Source.
Automation Workflow For Lead Conversion and Appointment Booking System
Lead management has in-built Appointment Management System
Improvement Area and Reduce the Manul Work and Report Generation
Details Analytics and Report to Ensure You get All the Analytic
We have complete Interaction workflow, when any patient or lead is calling on boardline number then call route to your call center team. They can see patient & lead information on screen itself with prevision call and visit history. In YardHealth we can manage the complete life cycle like activity track, enquiry type, distribution etc..
YardHealth allows you to manage your custom disposition for each call & activity as per your business model. Day wise you can get the analytics, how many call received, out of that how many was junk and how many enquiry lead get generated from that call.
During the call, feedback or patient experience, any point of time patient is not happy with service, he can create the ticket with multiple option like call, feedback, complaint etc.. In case if the concern is not solved within the time frame, it's gone for escalation to next level management
YardHealth is a true health care crm software, and we are not providing services to any other industry, Since we have both EHR and CRM component you can run the patient engagement. Based on the patient specific condition and any other data, which led to high patient satisfaction and increases patient experience
YardHealth enables to automate your sales process, you can get the lead from the various Chanel to one platform. Id assigned to your marketing team. They can qualify the lead, if lead is qualified, they will assign to the sales team. Since sales team has all the information in CRM, itself, it helps them to convert this lead as a patient.
As a part of the call center Integration we are taking care for both Incoming and outgoing call workflow, Your call center agent can make a lead and call patient for CRM itself and update all the conversation, same way if any lead/patient call is landed to HCRM, if we have the integration.
